CANCELLATION REFUND POLICY
STRICT AND ENFORCED 24 HOUR CANCELLATION POLICY!
-Less than 24 hour notice result in a charge equal to 50% of the reserved service amount
-If you are more than 15 minutes late we will unfortunately have to reschedule your appointment, and your card will be charged at 100% that you will be able to redeem at your next scheduled appointment
-“NO SHOWS” will be charged 100% of the reserved service amount, and will not be able to be rolled over to your next appointment
-Appointments made within the 24 hour period and need to cancel, the client must cancel within 4 hours of appointment time or will result in a charge equal to 50% of the reserved service amount
-Any and all services must be held with a credit card on file. ALL services/combination of services not cancelled 24 hours in advance will be charged 100% of the reserved service amount.
*****Of course, we understand that life happens, in the event of an emergency we are more than happy to reschedule your appointment. That discretion will be up to management.
Thank you for reviewing and supporting out policies criteria
REFUND / EXCHANGE POLICY
1. Services that have been received cannot be refunded. We are more than happy to adjust any service you receive within three days of your service. If you are not satisfied with the work performed, we require that you return to the salon + spa so that we can we can visually inspect the work performed. At that time, we will make every effort to correct any problems to your satisfaction by rescheduling you with the stylist who performed the initial service at no additional charge to you.
2. Refunds will only be considered if presented within 7 days of purchase, with your receipt. Products can only be refunded if unused and in its original packaging. If ANY product is opened or used it is possible that a restocking fee will be charged.
3. NO refunds are given for gift card orders